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FAQs

Promotions, Emails & Special Offers

Email is the most efficient way of keeping you informed of your points and voucher balances, and to let you know about any member exclusive deals. We do not share your email address or any of your personal information with any 3rdparties except as required by law. Please view our privacy policy here.

From time to time you may receive direct mail from us such as vouchers, VIP invitations, special coupons, samples, or other Living Rewards exclusive offers. 

ISP’s such as Gmail, Hotmail, and Outlook and your network or security settings can sometimes send emails directly to your junk folder. Living Rewards employ the best email marketing standards to maintain reputation and assist with delivery, however, ISP’s frequently change their settings. We recommend you add email@livingrewards.greencrosshealth.co.nz and noreply@livingrewards.co.nz to your safe senders list.

You can do this in Microsoft Outlook by accessing the 'Never block sender's domain' tab under 'Junk' within the delete section of the top menu whilst viewing one of our emails. This will automatically add our email domain name, @livingrewards.co.nz, to your safe senders list.

For more information about adding safe senders to your contacts with some of the major email providers, please visit the links below:

You can check and update your details when logged in to livingrewards.co.nz. If you can’t login, you can check your details in any Unichem or Life Pharmacy or by contacting Customer Services 0800 762 672. While you are there, check the permission boxes are ticked for the communications type you wish to receive to ensure you have allowed communications from us.

You can opt out of emails by clicking the unsubscribe link in the email you receive from us. Service delivery emails do not include an email opt out as they are essential communications regarding the programme and your account rather than marketing. You can also update your preferences in the “My Subscriptions” section of your online account. 

For a bonus points promotion, you will earn the standard 1 point per $1 retail spend on the product plus the additional advertised points when you make a purchase. 

Most of the time bonus points offers are instant. However in some cases, for example when you receive an exclusive offer that is not available to all customers, the additional bonus points will be applied within 30 days of the promotional period. 

Store-wide Living Rewards promotions can be found online under Member Exclusives. Sometimes offers are directly emailed or posted to members; these offers will not be listed online as they are exclusive to a select customer list. Make sure your contact details are up to date so you don't miss out on exclusive communications.

Winners of competitions are contacted by phone. Please ensure we have your correct details so you are eligible for prize draws.

Need help? Contact us

Customer service
Contact centre hours are Monday to Friday, 9am to 5pm

Phone 0800 762 672
Fax +64 9 571 9080
Email hello@livingrewards.co.nz