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FAQs

Living Rewards Points

How do I earn points

Every time you shop in a Unichem or Life Pharmacy and swipe your Living Rewards card you will earn 1 point for every $1 you spend on retail purchases and 1 point per script item. Sign in with your Living Rewards account details when you shop online at lifepharmacy.co.nz and you will earn points there too.

Points are allocated per item using Swedish rounding, not on total transaction spend. See the question below for exclusions.

Do I earn points on everything I purchase?

You will earn points on most products, however gift cards, hearing aids and audiology services, calling cards and mobile top-ups, beauty therapy services, delivery fees, and gift wrapping are excluded. Points may also be excluded from time to time during certain promotions.

Why are prescriptions only 1 point?

There are many different government subsidies for prescriptions. To make it easier to process, we reward 1 point for each dispensary no matter the cost to ensure you are still being rewarded.

Where can I earn points?

You can earn points at any Unichem or Life Pharmacy nationwide, as well as online at lifepharmacy.co.nz if you enter your Living Rewards membership number during the check-out process.

How much do I need to spend to earn rewards?

Once you have earned 150 points you will receive a $10 Living Rewards Voucher.

Can points accumulate?

Points only accumulate up to 150, when you reach this you will receive a $10 voucher you can use on your next purchase. If you earn over 300 points in a single purchase you will receive a $20 voucher and so on. Points do expire in 12 months, so we encourage you to keep an eye on them to make the most of your rewards.

Do my points expire?

Yes, points expire 12 months after they are earned.

How do I know how many points I have?

Your current points reward balance is displayed on your till receipt. If you provide us with your email address, you will also find your points balance on the emails we send you. You can also register and login to livingrewards.co.nz to check your points balance at any time. 

How do I know if my points are expiring?

If you have any points expiring in the next month they will appear at the top of your emails. 

My points have gone, but I have not received rewards

If you have not shopped for 12 months or more your points will have expired.  If you had a points balance of 150 then a voucher will have been issued. Vouchers must be used within 3 months of issue. If you need further assistance, please call our contact centre Mon-Fri, 9am-5pm on 0800 762 672.

Forgot to swipe your Living Rewards card on a purchase?

We don’t want you to miss out! Scan the receipt through to hello@livingrewards.co.nz with your membership number within 30 days and we will add the points to your account.

Can I earn points on purchases made online?

Yes, you can earn points when shopping at lifepharmacy.co.nz. Sign in to your Living Rewards account before or during checkout using the same email address or card number that you use to sign on to this site.

How many points do I earn when the price is not a round number?

Points are calculated $1 = 1 point for each eligible retail item using Swedish rounding, not on total transaction spend. That means if the price of an eligible item is $19.99, you will earn 20 points, but if the price is $19.49, you will earn 19 points.

Need help? Contact us

Customer service
Contact centre hours are Monday to Friday, 9am to 5pm

Phone 0800 762 672
Fax +64 9 571 9080
Email hello@livingrewards.co.nz