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FAQs

Living Rewards Membership

How do I sign up?

You can sign up in any Unichem or Life Pharmacy where you will be given a card. If you don’t want a card you can simply set up an account online at livingrewards.co.nz.

Forgotten your Living Rewards card number?

Your local Unichem or Life Pharmacy will be able to locate your Living Rewards number for you or you can alternatively contact 0800 762 672 or email us at hello@livingrewards.co.nz

How do I update my details?

You can update your details in any Unichem or Life Pharmacy, online at livingrewards.co.nz, by contacting Customer Services at 0800 762 672, or by emailing us at hello@livingrewards.co.nz.

How do I cancel my/my family members Living Rewards account?

If you wish to delete your account, you may do so online, by contacting Customer Services at 0800 762 672 or by emailing us at hello@livingrewards.co.nz. You can only cancel a family members’ membership in the event they are no longer capable of doing so themselves, in which case we require authorisation in writing (email is fine). This should include a reason and your relationship. Please also include a contact phone number in case we need to verify anything. Once a membership is cancelled, all points and vouchers are forfeited and cannot be reinstated.

Can I merge my points/account with someone else (my partner)?

The Living Rewards programme is for individual members only. Points cannot be combined or gifted at this time. If you and your partner share an email, you will receive communication for both individually. 

What benefits beyond points are there for Living Rewards members?

Exclusive promotions including opportunities to win prizes, invitations to VIP events, and member only pricing are some of the benefits. You will also get health and beauty updates if your email address is up to date and your permissions allow us to send you marketing communications.

Can I still use my Living Card or my Radius Rewards?

We used to run the loyalty programmes Living Card at Life Pharmacy and Radius Rewards at Radius Pharmacy however these were merged to become Living Rewards when we rebranded in 2014. If you have a Living Card or Radius Rewards, your details should have been transferred to a Living Rewards account. Ask next time you shop at Unichem or Life Pharmacy nationwide to get a new card.

Need help? Contact us

Customer service
Contact centre hours are Monday to Friday, 9am to 5pm

Phone 0800 762 672
Fax +64 9 571 9080
Email hello@livingrewards.co.nz