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FAQs

Living Rewards Card

I have just signed up online, will I receive a card?

If you sign up online you are not automatically sent a card. Signing up online is a good option for those who don’t want a card. You can simply let the pharmacy know your name or your member number and they will be able to look you up and apply points when you shop in-store.

Do I have to present my card when making a purchase?

When shopping in-store, no, we can find your Living Rewards membership in our system by searching for your name, phone number or address. If you have a common name this may take some time. 

When shopping online at lifepharmacy.co.nz, you do need to sign in to your Living Rewards account first using your registered email or card number, and your self-selected password. To register your card for shopping online, visit lifepharmacy.co.nz/register.

Need a new card?

If you've lost your card please notify your local Unichem or Life Pharmacy, contact 0800 762 672, or email us at hello@livingrewards.co.nz to have your card cancelled and a new one issued.

I have 2 cards, what should I do?

You will need to get your membership records merged to one card. This can be done via our Customer Services team on 0800 762 672 or if you email us hello@livingrewards.co.nz. Please ensure you destroy the card you no longer need.

Need help? Contact us

Customer service
Contact centre hours are Monday to Friday, 9am to 5pm

Phone 0800 762 672
Fax +64 9 571 9080
Email hello@livingrewards.co.nz